Shipping Policy

Effective Date: January 15, 2025

At Diamondregall, we are committed to delivering your orders reliably and efficiently. This Shipping Policy provides details about our shipping options, delivery timelines, and how we handle shipping-related issues. Please review the information below to ensure a seamless experience when shopping with us.

1. Shipping Options and Costs

  • Variety of Methods: We offer multiple shipping methods to suit your needs, including standard, expedited, and priority options.
  • Cost Transparency: Shipping costs and estimated delivery times will be clearly displayed during checkout, based on your selected method and location.
  • Free Shipping: Free shipping promotions may be available for orders that meet specific criteria. Details about eligibility will be provided on our website or during checkout.

2. Delivery Times

  • Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.
  • Estimated Delivery: Delivery times vary depending on your location and the shipping method selected:
    • Standard Shipping: 5–7 business days (domestic)
    • Expedited Shipping: 2–3 business days (domestic)
    • International Shipping: Delivery times vary by destination and may be affected by customs processing.
  • Delays: While we strive to meet delivery estimates, we are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

3. Shipping Destinations

  • Global Coverage: We ship to most locations worldwide.
  • Address Accuracy: Customers are responsible for ensuring the shipping address provided at checkout is accurate and complete. Incorrect addresses may result in delays or additional fees for re-delivery.
  • Notification: If we are unable to ship to your location, you will be notified during checkout.

4. Lost or Damaged Shipments

We take great care to ensure your package arrives in perfect condition. In the event of a lost or damaged shipment:

  • Lost Packages: Contact us within 7 days of the expected delivery date for assistance.
  • Damaged Deliveries: If your package arrives damaged, retain the original packaging and notify us within 7 days of receipt.
  • Resolution: We will work with the carrier to resolve the issue and offer a replacement or refund as appropriate.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your package’s journey via the carrier’s website. If you encounter tracking issues, our customer service team is here to help.

6. Contact Us

For questions about shipping options, costs, or issues with your delivery, please reach out to us:

  • Email: contact@diamondregall.com
  • Phone: (509) 464-0101
  • Address: 17448 W Meadowview Ln, Nine Mile Falls, Washington (WA), 99026

At Diamondregall, we aim to make your shopping and delivery experience seamless and reliable. Thank you for choosing us for your jewelry needs.